Intelligent Minds At Work

Our Philosophy

business company

Imagination, innovation, responsiveness, a full range of standard products, the ability to develop custom products.

  • Focus
    Focus

    Our 100% focus is data and analytics. Whether it is dashboards & reports, big data analysis or anything in between, we have lived it with our clients for over 7 years.

  • Speed
    Speed

    Our deep expertise in data and analytics, as well as our reusable solutions and tools accelerate your time-to-value. Our Center of Excellence model augments your infrastructure.

  • Innovation
    Innovation

    We have combined our domain expertise in delivering Big Data solutions with our functional and industry expertise to deliver innovative solutions that deliver unique insights into business problems like Fraud, Sentiment, Compliance and many others.

See what our clients say!

  • testimonial1
    "we were not only able to improve the total quality of our products, but also shrink the time needed to bring our products to the market and free up our teams."

    -Stanislav Protassov, Right Scale

  • testimonial2
    “[Edmon’s]Kyiv is a key strategic centre using the most advanced hardware, software tools and security infrastructure available.”

    -Sarah Grave, RR Donnelley

  • testimonial3
    "Not only did EPAM excel in their technical knowledge, they integrated well with the team and communicated very effectively."

    -Michael Barker, Autodesk

Latest News

Russoft

The RUSSOFT's survey on Russian Software Developing Industry and Software Exports is based on the polling of C-level managers of software developing companies and personal interviews of several company directors.

Outsell

Outsell’s Gilbane Services, a provider of analyst and consulting services dedicated to content strategies, practices, and technologies, together with Edmon as an expert in content management solutions.

Trestle Group

In its Summer 2011 Outsourcing Survey conducted among upper-level management around the globe, Trestle Group found out that those firms successful in managing their relationships with their vendors will be able to reap the greatest benefits from their outsourcing initiatives.

You are here:

Support and Maintenance do not have to mean compromise in technical excellence and thought leadership.



As the role of technology in business changes from business enabler to business transformer, the range and complexity of systems and the dependence on them will only increase. Today’s IT organizations must address the need for stability, performance and functionality across an ever-increasing range of legacy, hosted and proprietary systems – and to do so in a way that unlocks system potential without additional cost burdens.

Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business, of the ERPs and packaged solutions in play, of ITIL and Agileprocesses, and of the industry best practices. They also require a deeper level of integration with the ASM & InfrastructureDevelopment, and Testingteams.

Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services. While classic SLA models track request-to-resolution metrics, they no longer provide enough actionable value to organizations. Next generation support is moving toward integrated development-test-support KPI environments designed to both track and improve results simultaneously.

Edmon advantage


With a dedicated Support & Maintenance department, Edmon has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions - both 3rd party and those developed by Edmon.

Our experience has taught us that, to be successful, a support program must:

  • Maintain a well-balanced team of talented and experienced engineers who are professional, easy to work with and strong communicators
  • Utilize a comprehensive set of tools covering all stages of application support and maintenance, configured and integrated with our clients' tools
  • Follow reliable processes, policies and procedures so that resources can be added smoothly, requests, incidents, and tasks can all be performed and tracked closely, and key metrics/SLAs can be continuously monitored and refined

Edmon services

Throughout the entire application life-cycle we provide a range of services including:

  • Application Assessment and Audit (Architecture, Design, Performance)
  • Application Support: Incident Investigation, Troubleshooting, and Management
  • Application Maintenance: Problem Management and Root Cause Analysis (RCA)
  • Application Enhancement: Request for Change (RFC) Implementations, Functional Uplift
  • Release and Deployment Management integrated with Application Systems Management, Development and QA services
  • Preventive and Proactive Maintenance and Support
  • Application Transition and Consulting Services
  • Service Management utilizing HP, MS, Edmon, and other 3rd party tools

Edmon’s engineering talent pool from Russia, Ukraine, Belarus, Poland, and Hungary leverage the intellectual, cultural, and multilingual capabilities of the CEE region.

 

Contact us

Edmon Technologies Pvt. Ltd.
Level 13, Platinum Techno Park,
         17 & 18, Sector-30, Vashi,
         Navimumbai – 400705, INDIA.
Phone: +91 (22) 30770259
Fax:  +91 (22) 66459289
Mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Talk to Expert

Our people combine experience, formal education - known for excellence in the region, with Edmon training and processes, to deliver results.

Our People

Our people combine experience, formal education - known for excellence in the region, with Edmon training and processes, to deliver results. See Details....

Our Partners

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